Zales in Dearborn, MI Open now

Reviews about Zales

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  June 25, 2020, by Dominick Johnson
  Don't ever shop here service is bad and if u want to return a item u will go through hell they will lie about anything else to keep there commission.... Never will shop here again they don't deserve No stars
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  December 26, 2019, by Monica Selina
  After telling​ each customer service representative that my name is on the account to pick up, I have been turned away 2 times now to pick up my wedding ring (after resizing and cleaning) and my fiance's ring. An inconvenience to drive 35 minutes out of my way just for the representative not to check in the computer notes and only read my fiances name. Make sure you make whatever representative from here write on a paper both of your names, their initials, and it stating either of you can both pick up your orders. No effort in helping. Will not buy anything else from you.
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  June 25, 2019, by jay cee
  THERE ARE MUCH BETTER JEWELRY STORES IN THE AREA. DO NOT GO TO ZALES Horrible customer service received by the store manager. Or should I say no customer service as she refused to help in any way after purchases were made. I bought a watch for myself,, a ring for myself & a watch as a gift. The person I bought the watch for had one just like it, so I tried to return it & the manager refused saying she can't return a watch that has been worn even tho it was never taken out of the box. The ring was sent out to be sized, almost a month later I was told they cannot size it to the size I need. I asked if I could just get the money back & they said it would have to be sent back to the store & then I could come & return it( which doesn't make sense to me but whatever) I was told that it typically takes 2-3 business days. It's been 2 weeks. & They still don't have it back. I have a friend who works in another jewelry store who said they are probably purposely stalling so by the time they tell me they have it, it's too late for me to return it.